Account Support Specialist

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Account Support Specialist

Universal Background Screening is a leading provider of screening solutions including a comprehensive selection of employment background checks and verifications, employee drug testing, employment physicals, and compliance management services. For more than thirty years, Universal experts have consulted with clients to implement compliant background screening programs tailored to their unique needs.

The Account Support Specialist position focuses on supporting our national sales team with new and existing sales via targeted vertical market campaigns and preparing materials for marketing events. We are looking for a dedicated team player with previous administrative experience, who can handle independent responsibilities.


Focus on supporting sales with data entry tasks for new account set-ups

Audit incoming client documentation for accuracy and procedural conformity

Liaise with Sales personnel to ensure that all necessary documentation is provided prior to new account set up

Monitor inbound mail, email and faxes to respond to client requests for assistance and account maintenance

Assist in preparing materials and equipment for transport to industry tradeshows


High School Diploma or Equivalent. Some college or technical college preferred

Experience in a professional customer service setting, business-to-business preferred

Microsoft Excel, Word, Outlook, PowerPoint experienced

Well-organized, detail-oriented and able to multi-task in a fast-paced work environment

Demonstrated ability to gather and assess information to solve problems in a fast-paced environment

Possess good communication, writing skills, tech-savvy and strong work ethic

Dedicated, confident and professional image

Knowledge of background checks, pre-employment screening would be an asset to this position

This position would contribute to the current success and supportive team environment, providing the means to a rewardful career in the background screening industry.

 We offer a comprehensive benefits package that includes but is not limited to: medical, dental, vision, and life insurance; employee funded 401k; vacation, sick time and paid company holidays.

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Location: Northridge, CA

Location: Northridge, CA
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