Account Support Specialist

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Universal Background Screening is a leading provider ofbackground screening solutions including a comprehensive selection ofemployment background checks and verifications, employee drug testing, employmentphysicals, and compliance management services. For more than thirty years,Universal experts have consulted with clients to implement compliant backgroundscreening programs tailored to their unique needs.

We are looking for an Account Support Specialist who willreport to the Director of Sales Support. This opportunity focuses on supportingnew sales, via targeted vertical market campaigns, assisting with marketing andconventions/trade shows, and other selected/strategic means. The SalesSupport/Admin Specialist is required to have previous administrativeexperience, be business minded, social media savvy, while having a strongdrive, interdependence, dedication, and be a team player.

Thisposition would contribute to the current success and supportive teamenvironment, providing the means of a successful career in the backgroundscreening industry.

Responsibilities

  • Focus on supporting new sales and assisting with marketing and conventions/trade shows
  • Audit new client documentation for accuracy and procedural conformity
  • Perform data entry tasks for setting up new client accounts and existing account maintenance functions
  • Act as liaison to Sales personnel to ensure that all necessary documentation is provided prior to new account set up
  • Monitor inbound mail, email and faxes to respond to client requests for assistance and account maintenance

Requirements

  • High School Diploma or Equivalent. Some college or technical college preferred
  • Experience in a professional customer service setting, business-to-business preferred
  • Demonstrated ability to solve problems within the bounds of department policies and procedures
  • Demonstrated ability to gather and assess information in a fast-paced environment
  • Knowledge of background checks, pre-employment screening and/or human resources would be an asset to this position
  • Microsoft Excel, Word, Outlook, PowerPoint experienced
  • Well-organized, detail-oriented and able to multi-task in a fast-paced work environment
  • Possess good communication, writing skills, tech-savvy and strong work ethic
  • Dedicated, confident and professional image
  • Strong skills in project management and working as a team
  • Working out of the Northridge, CA office

 Weoffer a comprehensive benefits package that includes but is not limited to:medical, dental, vision, and life insurance; employee funded 401k; vacation andsick time; and paid company holidays.

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Location: Northridge, CA
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