Universal Background Screening is a leading provider ofbackground screening solutions including a comprehensive selection ofemployment background checks and verifications, employee drug testing, employmentphysicals, and compliance management services. For more than thirty years,Universal experts have consulted with clients to implement compliant backgroundscreening programs tailored to their unique needs.
We are looking for an Account Support Specialist who willreport to the Director of Sales Support. This opportunity focuses on supportingnew sales, via targeted vertical market campaigns, assisting with marketing andconventions/trade shows, and other selected/strategic means. The SalesSupport/Admin Specialist is required to have previous administrativeexperience, be business minded, social media savvy, while having a strongdrive, interdependence, dedication, and be a team player.
Thisposition would contribute to the current success and supportive teamenvironment, providing the means of a successful career in the backgroundscreening industry.
Focus on supporting new sales and assisting with marketing and conventions/trade shows
Audit new client documentation for accuracy and procedural conformity
Perform data entry tasks for setting up new client accounts and existing account maintenance functions
Act as liaison to Sales personnel to ensure that all necessary documentation is provided prior to new account set up
Monitor inbound mail, email and faxes to respond to client requests for assistance and account maintenance
High School Diploma or Equivalent. Some college or technical college preferred
Experience in a professional customer service setting, business-to-business preferred
Demonstrated ability to solve problems within the bounds of department policies and procedures
Demonstrated ability to gather and assess information in a fast-paced environment
Knowledge of background checks, pre-employment screening and/or human resources would be an asset to this position
Microsoft Excel, Word, Outlook, PowerPoint experienced
Well-organized, detail-oriented and able to multi-task in a fast-paced work environment
Possess good communication, writing skills, tech-savvy and strong work ethic
Dedicated, confident and professional image
Strong skills in project management and working as a team
Working out of the Northridge, CA office
Weoffer a comprehensive benefits package that includes but is not limited to:medical, dental, vision, and life insurance; employee funded 401k; vacation andsick time; and paid company holidays.