Universal Background Screening is a leading provider of background screening solutions including a comprehensive selection of employment background checks and verifications, employee drug testing, employment physicals, and compliance management services. For more than thirty years, Universal experts have consulted with clients to implement compliant background screening programs tailored to their unique needs.
We are currently seeking full time Operations Manager to join our growing team and over see our Drug Testing and Occupational Health department.
Essential Duties and Responsibilities:
Communicate with Clients when needed in regard to orders, issues, questions, and training
Act as a liaison between the client, candidate and provider to quickly obtain results
Monitor the daily production volumes for the department, ensuring work is completed
Prepare productivity reports that can be used to monitor individual productivity and be a guide for performance measurement
Expand upon department training practices, including certification classes
Participate in Account Implementation update sessions
Manage operation processes such as:
Creating new accounts
Obtaining pricing information for new products requested by clients or Sales
Adding services to accounts as needed
Ensuring front line calls are being made efficiently
Confirming results are being obtained, uploaded and QA’d in an efficient manner.
Maintaining proprietary database with clinic and account information.
Assign work to employees as needed
Monitor the department ticketing systems
Provide feedback to team members on an ongoing basis so they are aware of areas that need improvement or areas in which they are meeting expectations.
Write and conduct annual performance evaluations
Ensure all department procedures are documented in procedure manual and training guides.
Review and approve requests for paid sick and vacation time
Review employee time cards and approve for payroll
Facilitate cross-training within the department to ensure unexpected absences do not derail production
Respond to requests for assistance from Client Services and Sales Departments
Administer verbal and written warnings to team members that are falling below departmental standards in attendance, performance, or adherence to company policies
Support changes and company direction as provided by Executive Management
Promote a positive work environment
Encourage team members to conduct daily tasks with efficiency and a positive outlook
Review and adjust capacity plan to accommodate future volumes
College Degree or equivalent work experience
3 to 5 years Operations Leadership
3 to 5 years leading a team of 20 or more
Proficient in Microsoft Office
Ability to troubleshoot basic IT issues
Ability to work successfully within a cross-functional team to quickly solve problems
Demonstrate high level of expertise in customer service, conflict resolution, training and relationship building.
Experience in interviewing/hiring
Experience in Drug Testing and Occupational Health field
We offer a comprehensive benefits package that includes but is not limited to: medical, dental, vision, and life insurance; employee funded 401k; vacation and sick time; and paid company holidays.
Apply online today!