Operations Manager

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Universal Background Screening is a leading provider of background screening solutions including a comprehensive selection of employment background checks and verifications, employee drug testing, employment physicals, and compliance management services. For more than thirty years, Universal experts have consulted with clients to implement compliant background screening programs tailored to their unique needs.

We are currently seeking  full time Operations Manager to join our growing team and over see our Drug Testing and Occupational Health department.

Essential Duties and Responsibilities:

  • Communicate with Clients when needed in regard to orders, issues, questions, and training

  • Act as a liaison between the client, candidate and provider to quickly obtain results

  • Monitor the daily production volumes for the department, ensuring work is completed

  • Prepare productivity reports that can be used to monitor individual productivity and be a guide for performance measurement

  • Expand upon department training practices, including certification classes

  • Participate in Account Implementation update sessions

  • Manage operation processes such as:

    • Creating new accounts

      • Obtaining pricing information for new products requested by clients or Sales

    • Adding services to accounts as needed

    • Ensuring front line calls are being made efficiently

    • Confirming results are being obtained, uploaded and QA’d in an efficient manner.

    • Maintaining proprietary database with clinic and account information.

  • Assign work to employees as needed

  • Monitor the department ticketing systems

  • Provide feedback to team members on an ongoing basis so they are aware of areas that need improvement or areas in which they are meeting expectations.

  • Write and conduct annual performance evaluations

  • Ensure all department procedures are documented in procedure manual and training guides.

  • Review and approve requests for paid sick and vacation time

  • Review employee time cards and approve for payroll

  • Facilitate cross-training within the department to ensure unexpected absences do not derail production

  • Respond to requests for assistance from Client Services and Sales Departments

  • Administer verbal and written warnings to team members that are falling below departmental standards in attendance, performance, or adherence to company policies

  • Support changes and company direction as provided by Executive Management 

  • Promote a positive work environment

  • Encourage team members to conduct daily tasks with efficiency and a positive outlook

  • Review and adjust capacity plan to accommodate future volumes

Required Skills:

  • College Degree or equivalent work experience

  • 3 to 5 years Operations Leadership

  • 3 to 5 years leading a team of 20 or more

  • Proficient in Microsoft Office

  • Ability to troubleshoot basic IT issues

  • Ability to work successfully within a cross-functional team to quickly solve problems

  • Demonstrate high level of expertise in customer service, conflict resolution, training and relationship building.

Preferred Skills:

  • Experience in interviewing/hiring

  • CRA Knowledge

  • Experience in Drug Testing and Occupational Health field

We offer a comprehensive benefits package that includes but is not limited to: medical, dental, vision, and life insurance; employee funded 401k; vacation and sick time; and paid company holidays.

Apply online today!


Location: Phoenix, AZ
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