Dispute Specialist

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Universal Background Screening is a leading provider ofbackground screening solutions including a comprehensive selection ofemployment background checks and verifications, employee drug testing,employment physicals, and compliance management services. For more than thirtyyears, Universal experts have consulted with clients to implement compliantbackground screening programs tailored to their unique needs.

We are currently seeking full time Dispute Specialists to join our growing team. This position is responsible for providing accurate information to both Consumers and Clients regarding their background screening results.

Essential Duties and Responsibilities:

  • Communicate with Clients and Consumers regarding background check results and questions.
  • Initiate disputes when requested by both clients and consumers.
  • Keep clients and consumers updated on dispute progress.
  • Notify manager when dispute is ready for QA or if there are any questions/issues.
  • Maintain Universal quality and efficiency while re-researching a disputed issue
  • Send out communications to consumers and clients as to the resolution of the dispute.
  • Handle any requests for information by consumers regarding their report or getting a copy of their report.
  • Handle any Cease and Desist letters that come from courts, law firms, Police Agencies, etc. and respond accordingly.
  • Ability to follow Universal guidelines and procedures when researching a disputed item.
  • Ability to work well with Universal vendors, courts, researchers to complete the dispute as quickly as possible.
  • Ability to learn other areas of research not already trained in such as Court Research and Verifications. 

Required Skills: 

  • Excellent written communication skills (spelling/grammar)
  • Demonstrated ability to complete sequential tasks in an efficient and accurate manner
  • Ability to work in a fast-paced atmosphere with a fluctuating workload
  • Work independently and/or in a team environment as needed
  • Data entry/word processing skills and a high degree of comfort navigating the internet and using web-based applications
  • Typing/keyboarding skills of at least 35 words/minute
  • High School Diploma or Equivalent

We offer a comprehensive benefits package that includes but is not limited to: medical, dental, vision, and life insurance; employee funded 401k; vacation and sick time; and paid company holidays.

Apply online today!

Location: Phoenix, AZ
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